Let's do something amazing together!

1. Scope of Services

1.1 Services may include Interior Design, FF&E curation and procurement support, Project Management and coordination, Renovation/Construction oversight (design intent only), Design Consultancy, and optional 3D visuals (separately contracted).

1.2 The specific scope, deliverables, fees, and timetable are defined in the Proposal. These Terms & Conditions (“T&C”) apply to all engagements unless otherwise agreed in writing.
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2. Engagement Model & Third Parties

2.1 Unless expressly agreed otherwise, the Client contracts and pays suppliers and contractors directly. DorisB Design may recommend or coordinate with such parties but is not party to their contracts.

2.2 Contractors remain responsible for means, methods, measurements, workmanship, and legal compliance. Designer drawings represent design intent, not construction or engineering documentation.

2.3 If the Client requests DorisB Design to procure on the Client’s behalf, a separate Procurement Agreement will set out applicable fees, margins, and risk allocation.
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3. Fees, Deposits & Payment

3.1 Fees may be fixed or phased as set out in the Proposal. Any additional or out-of-scope services are billed at the prevailing hourly rate stated in the Proposal or as subsequently notified in writing.

3.2 A non-refundable deposit of at least 30 % (or 50 % for small projects) is due before commencement.

3.3 Payment term: 7 days from invoice date. Overdue invoices accrue statutory interest under Dutch law plus a €25 administration fee per reminder. DorisB Design may suspend work until payment is received.

3.4 Reimbursables & Travel:
• Client reimburses reasonable out-of-pocket costs including local and long-distance travel, transport, parking, accommodation, meals during site or supplier visits, courier, large-format printing, sample procurement, white-glove coordination, and storage.
• Local travel within Amsterdam (≤ 10 km) may be included; beyond this is billed at the prevailing hourly or per-kilometre rate.
• National or international travel requested by the Client must be pre-approved in writing and reimbursed at cost + 10–15 % admin.

3.5 All fees are exclusive of VAT unless stated otherwise. Currency: EUR.
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4. Changes, Revisions & Review Deadlines

4.1 Each design phase includes one (1) round of revisions. Further revisions, redesigns, or rework are billed extra (hourly or re-quoted).

4.2 Any change after approval (scope, materials, layout, or deliverables) constitutes new work and requires written confirmation of fee and schedule impact.

4.3 Client Review: Client must provide consolidated feedback within 7 working days of each submission. If none, DorisB Design may proceed based on the latest submission or pause the project.

4.4 Delays & Reactivation: If paused or inactive for > 3 weeks, DorisB Design may reschedule and apply a Reactivation Fee (up to 15 % of remaining contract value). Pauses > 8 weeks may be treated as termination (§ 13).
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5. FF&E Selections, Pricing & Orders

5.1 Supplier pricing and lead times may change until confirmed. Quotes expire after 7 days if not stated otherwise.

5.2 Client must approve all item specs in writing before orders are placed.

5.3 Payments: Custom/made-to-order items require 100 % upfront; standard items typically 50 % + 50 %.

5.4 Designer trade terms or margins form part of the professional service and need not be itemised.

5.5 Delivery & Risk: Risk transfers to the Client on delivery to the agreed address. The Client must inspect goods immediately and report damage within 24 hours with photos.

5.6 Installation, assembly, and white-glove services are not included unless specified.

5.7 Custom items are non-returnable; standard returns (if accepted) may incur restocking/transport fees. Product warranties are by the manufacturer; assistance with claims is billed hourly.

5.8 Samples & Variations: Samples are indicative; natural material variations are not defects.
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6. Project Management & Site Coordination

6.1 Project Management covers coordination of design intent and decisions. It does not include contractor obligations, site safety, or permit responsibility.

6.2 Typical cadence: up to one coordination meeting per week during active phases. Site visits billed as half-day or full-day blocks (travel included).

6.3 Client must provide accurate site data, building rules, and required permits/approvals.

6.4 Contractors verify dimensions before fabrication or installation and remain responsible for compliance.
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7. Deliverables & File Formats

7.1 Deliverables may include: Concept Pack, Space Plans, Design Development Set, FF&E Schedule (PDF + XLSX/CSV), Lighting Plans, Specifications, Tender Pack, and optional 3D Visuals.

7.2 Contract deliverables are provided in PDF (and XLSX/CSV for schedules).

7.3 Native working files (CAD/DWG/BIM/Rayón/PSD/INDD) remain property of DorisB Design unless separately licensed in writing (project-specific, non-exclusive, non-transferable).

7.4 Drawings are design-intent scale; site verification by contractor required.

7.5 Files are transmitted electronically with reasonable security.
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8. Intellectual Property & Portfolio Rights

8.1 All design materials remain DorisB Design intellectual property until paid in full.

8.2 Upon full payment, Client receives a non-exclusive, non-transferable licence to use the final deliverables solely for the specific project and site.

8.3 If the project ends early, Client may use only fully paid work; unpaid work remains the Designer’s property.

8.4 DorisB Design may photograph and publish completed work (website, social, PR, portfolio) and reference the project or Client name unless the Client objects in writing before publication.
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9. Client Responsibilities

Provide timely decisions, consolidated feedback within 7 days, site access, single contact, permits, parking, and suitable insurance for goods in transit, storage, and works on site.
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10. Liability & Warranties

Liability capped at total fees paid for the affected phase/service. No liability for third-party errors, delays, manufacturing defects, or indirect losses. Force majeure events exempt. Product warranties lie with manufacturers.
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11. Non-Solicitation

Client will not, during the project and for six (6) months thereafter, directly engage or solicit the Designer’s subcontractors or freelancers without consent.
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12. Suspension & Withholding

DorisB Design may suspend work and withhold deliverables for non-payment or material breach until remedied.
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13. Termination

Either party may terminate for material breach not cured within 10 working days.
Client termination for convenience: all fees for completed/ongoing work and committed costs remain payable; deposits non-refundable.
Paused > 8 weeks = termination.
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14. Privacy & GDPR

Data processed solely to deliver services per GDPR; retained for statutory periods then securely deleted. Privacy Notice available on request.
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15. Consumers vs Business Clients
For business clients; consumer mandatory rights prevail where applicable.
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16. Notices & E-Signatures

Email notices and e-signatures are valid and binding.
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17. Entire Agreement & Precedence

Order: (i) Proposal, (ii) these T&C, (iii) appendices. Together they form the entire agreement. Amendments must be in writing.
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18. Subcontractors & Freelance Support

DorisB Design may engage qualified subcontractors/freelancers for portions of the Services while retaining coordination responsibility. No direct contractual link with the Client is created.
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19. Severability & Assignment

Invalidity of any clause does not affect the remainder. Neither party may assign without consent; Designer may use normal subcontractors.
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20. Governing Law & Dispute Resolution

Dutch law governs. Disputes → good-faith negotiation → mediation in Amsterdam → competent court in Amsterdam.
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Acceptance

By engaging DorisB Design or approving the Proposal, the Client acknowledges and accepts these Terms & Conditions in full.
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CSR Policy is our strategic road-map to attain our business objectives and ensure we operate according to the following guidelines.

Our corporate culture
For nearly 5 years, we have been successfully providing a full range of exclusive designs, planning and turnkey fit-out services for our clients. Our steady growth over these years can be attributed to our primary principle of commitment to quality and our strengths, namely client confidentiality, strategic planning, interior project management and superior workmanship, and a multi-cultural team. Our ability to overcome project challenges without compromising on quality, serves as a testament to our commitment. For every project, we ensure accuracy and efficiency by putting the emphasis on initial detailed project planning, thorough co-ordination, value engineering, intensive design, client involvement and project management. Self-evaluation is another key factor for our development. We embrace new technologies, design ideas and construction methods, and know the potential of space is an ongoing process at our studio. The saga of DorisB Design’s success is a testimony to the excellent relationships we have built with our clients over the past 5 years. It has been accomplished with trust, value and high performance. We believe these values are the cornerstone of good business relations. We realize that responsible business is all about delivering precisely what has been agreed to with a client. This is possible because we operate according to certain principles of interaction, be it at meetings, in our communications, when drawing up the contract, and during implementation of the project. We endeavor to be open and transparent with our esteemed clients in their dealings with our company. Through this service charter, DorisB Design constantly strives to improve the products and services for their clients, with consistency and high standards, to provide ever better services. We ensure full confidentiality and discretion.

Our customer service
We will deal with you in a friendly, courteous and professional manner.
We will deliver our services as contracted, ethically and with integrity.
We ensure availability and suitability of the facilities required to provide the contracted services.
We will provide services according to approved procedures and commitments.
We will build positive relationships.
We will treat your information confidentially.
We will respond to your inquiries and complaints in an accurate and timely manner.
We will recognize and respect your rights and needs as well as those of your company.
We will work in partnership with you to achieve optimum results.
We will acknowledge and respond to your request for service and after-service.
We are committed to rectifying a problem, should there be any.
We will refer you to the appropriate bodies if the matter is not within our ambit.
We will keep you informed of project activity and progress throughout the period of the contract.

Dealing with complaints and grievances
If you are unhappy with the service you have received or if you feel that we have not met the standards in this charter, then:

You can lodge your complaint via our e-mail: info@dorisbdesign.com
We will respond promptly and conscientiously to all complaints received.
We aim to investigate your complaint, put forward an action to solve it, and seek your feedback about the proposed action and advise you as to when a final response can be expected.

If you visit us, we will:
Be friendly, courteous, and professional at all times.
Provide you with information and directions.
Provide knowledgeable staff to assist you.
Be available between 09.00 a.m. and 5:00 p.m. (The Netherlands time) each working day (Mon-Fri), but we can change the timings for our international clients due to time zone difference.

What we expect from you
Fair and courteous treatment of our employees.
And open and candid attitude with us.
Feedback – both positive and negative – to improve our service through complaints, compliments and suggestions.
Attendance of scheduled meetings, especially those related to your feedback.
Compliance with any requirements and other obligations you are to meet to be eligible for the services you require.

FINALLY, we believe in accountability, transparency, ethical behavior, respect for each other and above all humanity.

Environment health & safety
Our Code of Conduct helps to protect our reputation. We at DorisB Design aim to conduct our business as a responsible corporate citizen within the framework of the law, using responsible practices in the interest of the environment, society, employees and stakeholders.

We provide a safe and healthy working environment, and will not compromise the health and safety of any individual. Our goal is to have no accidents and mitigate impacts on the environment by working with our stakeholders, partners and others to promote responsible environmental practices and continuous improvement.

The company firmly abides by certain rules and acts in accordance with the interior design professionals’ codes of ethics; the priority of interior designers is the protection of the health, safety, and the welfare of the public in the built environment. DorisB Design is responsible and always tries to incorporate sustainability into the designs. Sustainable architecture seeks to minimize the negative environmental impact on buildings though efficient and moderate use of materials, energy, and development space and the ecosystem in the wider sense.

Our team at DorisB Design take a responsible attitude to energy and ecological conservation in the design of the built environment. The idea of sustainability and ecological design is to ensure that our actions and decisions today do not inhibit the opportunities of future generations. We also try to adopt green architecture and green design, which is an approach to building that minimizes harmful effects on human health and the environment. A “green” architect or designer attempts to look after the air, water and the earth by using eco-friendly building materials and construction practices. The benefits of green building are numerous, and include health and safety benefits. DorisB Design ensures that her suppliers run their businesses in a sustainable way, conserving natural resources and efficiently using energy, water and materials. Wherever possible, she sources renewable materials that have been sustainable certified and meet strict environmental and socially responsible criteria. Energy-efficiency is at the heart of her interior design as she installs the most high-efficiency materials, whether they be heavy insulated curtains that keep the cold and sun out, low-energy lighting systems, or walls painted in a light color to capture natural daylight and reflect heat from other objects or walls that retain the heat. 

Sustainable design projects plan efficient use of space, choose materials with a low environmental impact, and reduce energy consumption, pollution, and waste.

We believe that a healthy interior environment leads to greater comfort and satisfaction.

Finally, we achieve an aesthetic result and design sustainable without compromising on appearance.

SUPPLIER CODE OF CONDUCT

We ensure that our suppliers always pursue excellence, and are constantly developing. Our suppliers deliver the highest level of personalized service – built on quality and trust.

Our supplier(s) value these values:
Integrity
Passion
Innovation
Collaboration
Excellence
Sustainability

Hours: DorisB /design suppliers must uphold the local legal limit on hours worked, and where no limit is imposed, they must not engage workers for more than 60 hours a week at most – except in extraordinary circumstances. Workers must receive at least 2 days off each week.

Wages: DorisB Design suppliers must pay their employees the legal minimum wage or the prevailing industry wage (whichever is higher) as well as any legally prescribed benefits. Workers must not be subject to financial penalties for poor performance or face illegal deductions for benefits payments.

Anti-discrimination: DorisB Design suppliers must not subject their workers to any unfair or unjustified discrimination regarding hiring, remuneration, promotion or termination. Any employment decisions must be based on worker ability and not on personal characteristics such as race, color, religion, gender, age, national origin, sexual orientation, gender identity, marital status, disability etc.

DorisB Design suppliers are expected to comply with the law in all circumstances. In cases where applicable law conflicts with the provisions of this policy, suppliers are expected to comply with the law, while seeking to meet the fundamental principles of this policy.

DorisB Design is a prestigious interior design company that creates timeless spaces, custom designs, with traditional influences, and unexpected colors and patterns. Respecting each project and the client’s individuality are at the core of Doris’s signature style, and she has an ability to connect with a large variety of people.

Diversity is at the very core of our ability to serve our clients well. Diversity supports and strengthens the firm’s culture, and it reinforces our reputation as the employer of choice in our industry and beyond. Our commitment to creating and sustaining a diverse work environment is absolute, as their interests always come first. To continue providing our clients with creative ideas and solutions for operating effectively in a complex global economy, we must be fully capable of dealing with different cultures in an informed and nuanced manner. Experience has shown us that we can best serve our clients’ interests by tapping into the insights, talents and ideas of a diverse workforce.

People (employees, suppliers, etc.) are the most important asset of any company. Our people make our business. Our people work hard for us. We encourage big thinking and give our people the support and flexibility they need to make their mark. At DorisB Design, it’s more than just a job. It’s about being part of an international family dedicated to making a real impact on the world around us.

We value the unique differences that each of our colleagues bring to work every day. We foster the values of all forms of multiculturalism and have respect for differences.

Diversity is not only about race and gender, but also diversity of thought and discipline. We believe that attracting, developing and retaining a base of employees that reflects the diversity of our customers is essential to our success. We embrace diversity and respect different cultures and local needs. People and associates of both genders, from different nations, cultures, ethnic groups, generations and backgrounds are all welcome to become involved in improving the solutions delivered to our clients.

Our company provides equal opportunities for employment. We base employment decisions on merit, considering qualifications, skills and achievements. We do not tolerate discrimination based on characteristics such as age, gender, race, ethnic background, sexual orientation, gender identity, national origin or religious beliefs. We also do not tolerate harassment, which we consider unacceptable.

We aim to develop relationships with employees based on mutual trust. We believe one of our major strengths is our intention to build strong alliances with employees. Our contracts are based on a strong relationship with employees, and our partners’ contributions help us deliver solutions required by our customers and the market.

We actively support the development of our people, including by way of formal development discussions and structured programs for professional development. Our support is based on the transfer, exchange and creation of knowledge  so as to achieve our corporate objectives, this is how they are the driving force behind our innovation and improvement.

Our employees should reap the rewards of dedication, motivation and productivity. We’re a global organization and our employees operate both globally and across sectors, and we should meet their needs seamlessly. To do that, we give our employees a global, border-less career experience, where they can manage both their professional goals and their personal life. We believe in working intelligently, and not long hours with zero output. So, we are open-minded about our employees working from remote locations, so they are free to work, striking a balance between work and home. We believe in quality work so we have made it easier for our employees to work from home. It is thanks to the talent, skills and commitment of our employees (our most important resource) that we can succeed. We strive to help them grow.

Accuracy and completeness of information
While DorisB Design strives to ensure that the information contained in this site is accurate and reliable, DorisB Design makes no warranties or representations as to the accuracy, correctness, reliability or otherwise with respect to such information, and assumes no liability or responsibility for any omissions or errors in the content of this site.

Modification of site
DorisB Design will periodically revise the information, services and resources contained in this site and reserves the right to make such changes without any obligation to notify past, current or prospective visitors.

Your use of the site
You may download content for non-commercial, personal use only, provided copyright, trademark or other proprietary notices remain unchanged and visible. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying. You agree that you will not otherwise copy, modify, alter, display, distribute, sell, broadcast or transmit any material on the site in any manner without the written permission of DorisB Design.

No unlawful or prohibited use
As a condition of your use of the site, you will not use the site for any purpose that is unlawful or prohibited by these Terms & Conditions or any applicable laws.

Privacy policy
DorisB Design’s use of any personal data you submit to the site is governed by the site’s Privacy Policy.

Disclaimers
The website is provided on an “as is” basis. DorisB Design expressly disclaims all warranties, including the warranties of merchantability, fitness for a particular purpose and non-infringemnet. DorisB Design disclaims all responsabilty for any loss, injury, claim, liability or damage of any kind resulting from, arising out of or any way relate to (a) any errors in or omissions from this website and the content, including but not limited to technical inaccuracies and typographical erros, (b) any third party websites or content therein directly or indirectly accessed through links in this website, including but not limited to any errors in or imissions therefron, (c) the unavailibility of the website or any portion of, (d) your use of this website or (e) your use of any equipement or software in connection to the website.

Limitation of liability
In no event and under no legal or equitable theory, whether in tort, contract, strict liability or otherwise, shall DorisB Design be liable for any direct, indirect, special, incidental or consequential damages arising out of any use of the information contained herein, including, without limitation, damages for lost profits, loss of goodwill, loss of data, work stoppage, accuracy of results, or computer failure or malfunction.

Copyright notice
Unless otherwise noted, the graphic images, buttons and text contained in this site are the exclusive property of DorisB Design. Except for personal use, these items may not be copied, distributed, displayed, reproduced, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise without prior written permission of DorisB Design.

Trademarks
This site features logos, brand identities, photos and other trademarks and service marks that are the property of, or are licensed to DorisB Design. Nothing contained on this site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Mark displayed on this site without written permission of DorisB Design or any such third party that may own a Mark displayed on the Site.

Links to third party sites
As a convenience to users, this site may link to other sites owned and operated by third parties and not maintained by DorisB Design. However, even if such third parties are affiliated with DorisB Design, DorisB Design has no control over these linked sites, all of which have separate privacy and data collection practices and legal policies independent of DorisB Design. DorisB Design is not responsible for the contents of any linked sites and does not make any representations regarding the content or accuracy of material on such sites. Viewing such third party sites is entirely at your own risk.

Our commitment to privacy
We take our responsibility to protect the personal information provided to us seriously. This statement explains how we do that. It sets out what we do with the personal information we hold, how we protect it, and it explains your privacy rights (if applicable).

If we change this privacy statement:
DorisB Design might update this Privacy Statement from time to time.

The personal information we collect:
We are open about how we will use it.

We collect information:
Through our website or the website of our affiliates.
From meetings with staff or business contacts.
That you provide to us in connection with the services we provide.

Our legal basis for processing your information
We only collect information that has been supplied voluntarily, you do not have to provide us with personal information.  However, if you do not provide us with information we need by law or require to do work, we may not be able to offer certain products and services.

How we use your information
We use your personal information in compliance with all the relevant laws and may use it in one or more of the following ways:

• We may use the personal information of tenants, employees or other natural persons you have supplied us with to carry out work such as design, project management services and/or fit out works on your behalf.
• We may use the contact information you supply to respond to your requests.
• We may use personal financial information to assess your eligibility for Tétris/JLL products and services.
• Where you give us consent, we use personal information to provide you with marketing and advertising about DorisB Design.
• Personal information may be used to inform you of services that may be of interest to you from DorisB Design.

Whom we share personal information with
We may share your personal information with:

• DorisB Design employees who require it to perform their jobs.
• Organizations that support the products or services we provide to you.
• Anyone you give us permission to share it with.

We will never sell your personal information and we take steps to keep your details safe and secure.

Where we keep and process your information
We might transfer and store the information we collect from you outside the European Economic Area (EEA). It may be processed by staff or our suppliers outside the EEA. When we do this we aim to make sure the information is secure and properly protected.

Keeping your information safe
We commit to maintaining the deployment of appropriate security to protect personal information wherever it is located, and whether it is in electronic or manual form. To do this we may use a variety of mechanisms depending on where the information is stored and the relationship between DorisB Design and any recipient organizations.